Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 1-2 Hours to dispatch your order. We’re doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You will receive an SMS from our logistics partner once your order is dispatched. This message will include a tracking link that allows you to monitor your order's journey until it reaches your doorstep. If you face any issues with tracking, feel free to contact us for assistance!We use Porter, Swiggy Genie, Shadowfax or Delhivery logistic services.

Question 3

Do you ship internationally?

Accepted Answer

Currently, we deliver only within Pune. However, we are excited to share that we’ll soon be expanding our delivery services across India and Internationally, ensuring our Modaks reach you wherever you are. Stay tuned for updates on this!

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking Link SMS. Or call us at hotline: +919307042962

Question 5

How can I place an order?

Accepted Answer

You can place an order through our website, 21Modak.com, or contact us via phone or WhatsApp. Searching for “Modak shop near me” in Pune? Look no further!

Question 6

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 7

Can I exchange an item?

Accepted Answer

Unfortunately, we do not offer exchanges at this time. However, if you have any concerns with your order, please reach out to our Customer Care Hotline +91 9145688428, and we’ll be happy to assist you in resolving the issue.

Question 8

How should I store or reheat Steamed Modaks?

Accepted Answer

Our Ukadiche (Steamed) Modaks should ideally be consumed on the same day for the best taste. If needed, avoid refrigerating them; instead, store them in a casserole overnight to retain their freshness. For reheating, do not use a microwave as it may affect the texture. Instead, reheat the Modaks using steam to maintain their softness and authentic flavor.

Question 9

How should I store Fried or Assorted Modaks?

Accepted Answer

To keep your Talniche (Fried) or Assorted Modaks fresh, store them in an airtight container. Make sure to consume them within 48 hours for the best taste and quality.

Question 10

Do you use artificial flavors or preservatives?

Accepted Answer

No, we believe in authenticity and quality. All our Modaks are free from artificial flavors and preservatives. Instead, we use natural flavors sourced from premium ingredients to enhance the taste while maintaining the traditional essence of every Modak. Our commitment to quality means that each Modak is handcrafted with care, following age-old recipes and methods to retain their authenticity and freshness.

Question 11

Are your Modaks handcrafted or machine-made?

Accepted Answer

All our Modaks are Handcrafted with care and precision, following traditional recipes to preserve their authentic taste and texture. We call it Traditional Hand-Cooked!

Question 12

Do you cater to dietary restrictions or allergies?

Accepted Answer

We ensure our Modaks are free from artificial additives and maintain their vegetarian authenticity. For specific dietary needs or allergies, please contact us, and we’ll be happy to assist you with the details of our ingredients.

Question 13

Are your Modaks made fresh?

Accepted Answer

Yes, all our Modaks are crafted fresh daily with premium ingredients, ensuring authentic taste and quality. We are known for delivering fresh Modaks in Pune.

Question 14

Are your Modaks vegetarian / vegan ?

Accepted Answer

Yes, our Modaks are 100% vegetarian / vegan and made with utmost care and traditional methods.

Question 15

Do you offer customisations for bulk orders?

Accepted Answer

Absolutely! We cater to bulk orders and offer customization options for special occasions such as weddings, corporate events, and festive pujas. Looking for bulk Modak orders in Pune? Contact us on+91 9145688428 for personalised options.

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Frequently Asked Questions